Frequently Asked Questions

How do I cancel my order?

If the restaurant has not yet acknowledged your request, you will have the choice to drop.

To do this:

  • In the upper right corner of your screen, select the symbol of the individual with the headset on.
  • Tap the "drop request" button towards the base of your screen to drop the request. Once the request is processed, please click on our help section.
  • Note: if the restaurant has just begun setting up your order, we can't give a discount.
  • In case you have a functioning request exceptional, it would be ideal if you contact our help group

Why was my order canceled?

Requests might be dropped due to:

  • The restaurant is shut/closed temporarily.
  • It is falling short of any item.
  • It is not accepting takeout orders.

While we would hate a situation where your request is dropped by someone other than you, in the event that it is, we will guarantee you get full credit or discount.

Why is my order taking longer than I expected?

We attempt our best to finish orders inside the estimated time, yet outer components can cause a delay.

If a restaurant has just consented to deliver your order, you can check the status of your request by calling them legitimately from the order tracking screen. In case that, your request still can't seem to be gotten by the delivery staff, if you don't mind hold on for us as we might be more occupied than expected.

We realize that a postponement can be baffling, yet have confidence that we are doing all that we can to ensure your food shows up on schedule.

How much will TuckEat cost me?

It's allowed to get recorded on TuckEat. On the off chance that we send you a request, we keep a promoting rate. The higher the rate, the more perspectives your menu will get, and the more requests you'll likely get. On the off chance that you pick our conveyance administration, we likewise keep a rate to take care of the expense of conveyance.

Signup Process

  • Complete your profile.
  • Agree to a record verification (and an engine vehicle check if utilizing a mechanized vehicle).
  • Calendar a direction or solicitation an Activation Kit to be sent to you.
  • Actuate your Red Card.
  • Set up your immediate store.

How would I mention special instructions while ordering?

To include uncommon directions, select a menu thing, and utilize the special instructions confine the Preferences segment. Instances of uncommon directions incorporate mentioning the sauce as an afterthought or no tomatoes.

If it's not too much trouble note that eateries will most likely be unable to oblige certain exceptional guidelines. In these cases, the café may not satisfy your solicitation.

Some uncommon directions will acquire extra charges. Given the situation that there are extra charges, TuckEat will overhaul the request add up to, and send you a refreshed receipt.

My special instructions were not been followed.

We apologize that the guidelines were missed while setting up your request. For the quickest goal on this issue, we suggest utilizing the TuckEat self-improvement highlight.

Remember, eateries will most likely be unable to oblige certain uncommon guidelines. In these cases, the café may not satisfy your solicitation. Likewise, some exceptional directions may acquire extra charges. In the event that there are extra charges, TuckEat will overhaul the request add up to, and send you a refreshed receipt.

Where is my order?

From the Orders tab, tap on your request to see its status. It will either be being affirmed, at the café, or on its approach to you. When a restaurant has consented to deliver your order, a guide will show up demonstrating their area particular to the restaurant and the delivery address.

You can contact your delivery operator straightforwardly to get the most modern status on your request. To do as such, beneath the status bar on your request, you can discover catches to call or text the restaurant/agent.

If you don't mind note that delivery operators need to remain safe and comply with the guidelines of the street. It very well may be hard for him to answer your call or instant message while driving.

How would you market my customers?

Our framework is shrewd and can follow what cooking styles singular clients like to arrange. On the off chance that somebody is probably going to arrange your food depends on their past request history, we help your menu higher, with the goal that they're bound to see you. We spend our promoting dollars where our clients invest their energy, so you will see advertisements on well-known sites, at the head of web search tools, on TV, and in out-of-home positions.

How do I receive orders?

We suggest you get orders through our online application, which you can access from any gadget with a web association. We can likewise send requests to your retail location framework on the off chance that you utilize one of our POS accomplices. You can likewise get orders by means of email or fax. You'll likewise get a programmed call inside a couple of moments, on the off chance that you miss any new requests we send you.

If you have started but not completed the sign-up process, there are three ways to check your progress and continue:

Go to our site and proceed with your sign-up by clicking "Complete your joining".

  1. After you enter the email address and telephone number that you used to join, you will be taken forthright in the process where you had recently halted. 
  2. Return to the Activation Confirmation or the Background Check messages you got from TuckEat. They may contain further guidelines.
  3. Open your App and select the tab named TuckEat (situated in the base bar on iOS or in the left side menu on Android). On the off chance that you can see and snap fastens that state Start Now or Schedule, at that point your record is dynamic and you can begin investigating our foundation! 

In the event that you have to change any of the data you gave at the join, it would be ideal if you contact TuckEat Support through this contact frame and give us the fundamental subtleties so we can help you better.

About the Activation Kit

The Activation Kit is sent to new clients who demand this Orientation strategy among accessible markets. This unit incorporates all that you have to begin!

  1. The Activation Kit incorporates
  2. How to demand an Activation Kit
  3. Tracking your Activation Kit 

Note: The Activation Kit REPLACES an in-person direction.

The Activation Kit includes:

  1. Hot pack
  2. Red Card
  3. Beginning Manual

Tracking your Activation Kit:

1. After you request an Activation Kit, you will get an affirmation email with the following data.

2. Purposes behind a deferred Kit: 

  • Lost via the post office.
  • Postage information entered inaccurately.
  • Low pack supplies (Example: Spring Break makes a VERY popularity for Kits which can bring about deferrals).

3. The personal investigation takes a couple of days to favor and procedure, become familiar with How to Check the Status of your Background Check.

4. On the off chance that you don't get an affirmation email nor your Activation Kit inside 10 business days, contact for help.

Can I refuse/modify my orders?

Indeed. You can "start/quit" accepting requests or alter them by means of your online entrance without sitting on the telephone. Our all day, every day client support groups can likewise help with live requests.

Do you change my menu prices?

We don't change your menu costs. Clients esteem straightforwardness, and we could never modify your costs without your express authorization. Costs on TuckEat reflect costs coming up.

How do I get paid?

You can decide to be paid once every week through the direct store, reserves move, or once per month by means of check. On the off chance that you set up an immediate store, you can likewise get paid sooner.

How does the payment process work?

TuckEat handles the exchanges. Clients can spare their charging data in our application – so it's simpler for them to arrange from you over and over. We send you the request absolute, less our rate, by means of your favored type of installment. You will never pay us anything in any way, shape, or form; we will consistently be paying you.

What is TuckEat for Work?

TuckEat for Work is an online food requesting and conveyance administration. We convey extraordinary taste to each work environment, associating you and your groups to flavorful suppers from your preferred neighborhood cafés. With bunch requesting, cooking, and corporate-accommodating highlights like financial plans, runs and combined charging; taking care of the workplace has never been simpler.

Contactless food delivery

We are making a move to help restaurants with food delivery and to guarantee the wellbeing and security of our locale. As a piece of these measures, we have incidentally reached of course, and have additionally upgraded the delivery guidelines highlight to give you more control.

Safety protocols during Covid19

We're focused on the wellbeing and prosperity of our locale. As we screen the COVID-19 circumstance, we are finding a way to guarantee the security and prosperity of clients, and the nearby organizations and networks affected.

Following Contactless Delivery

We acquainted an update with TuckEat on the web, iOS, and Android that reaches delivery to the new default setting for orders. At checkout, clients will see "Leave it at my entryway" as the default drop-off choice and can leave extra directions, for example, loft number or a particular area, to enable the TuckEat to finish the conveyance.

Ensuring our locale in case we're advised somebody is infected

At the point when we become mindful of a potential COVID case, we initially affirm the legitimacy, and if legitimate, we illuminate nearby general wellbeing authorities. Working with those authorities, we will avoid potential risks to educate individuals who have been conceivably affected.

Protecting yourself and others from the spread of COVID-19

The CDC prescribes the accompanying tips to secure yourself as well as other people: 

Routinely wash your hands with cleanser and water for in any event 20 seconds for the duration of the day, particularly before eating and subsequent to setting off to the restroom, cleaning out your nose, or wheezing; if cleanser and water are inaccessible, hand sanitizer with at any rate 60% liquor is a decent other option. 

Spread your hack or sniffle with a tissue and afterward toss that tissue in the rubbish. If you don't approach a tissue, hack or sniffle into your upper sleeve, never into your hands. Likewise, abstain from contacting your eyes, nose, and mouth so as to reduce your odds of becoming ill. Once more, make sure to wash your hands altogether with cleanser and water for at any rate 20 seconds in the wake of hacking or sniffling. 

Social removing, specifically if you are encountering respiratory indications, for example, hacking, sniffling, or windedness, cold or influenza-like manifestations, or a fever of 100 F (37.8 C) or higher. In case you are encountering any of these side effects, you should remain at home and away from others. On the off chance that your side effects decline if you don't mind talking with your PCP.