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If the restaurant has not yet acknowledged your request, you will have the choice to drop.
To do this:
- In the upper right corner of your screen, select the symbol of the individual with the headset on.
- Tap the "drop request" button towards the base of your screen to drop the request. Once the request is processed, please click on our help section.
- Note: if the restaurant has just begun setting up your order, we can't give a discount.
- In case you have a functioning request exceptional, it would be ideal if you contact our help group
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Requests might be dropped due to:
- The restaurant is shut/closed temporarily.
- It is falling short of any item.
- It is not accepting takeout orders.
While we would hate a situation where your request is dropped by someone other than you, in the event that it is, we will guarantee you get full credit or discount.
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We attempt our best to finish orders inside the estimated time, yet outer components can cause a delay.
If a restaurant has just consented to deliver your order, you can check the status of your request by calling them legitimately from the order tracking screen. In case that, your request still can't seem to be gotten by the delivery staff, if you don't mind hold on for us as we might be more occupied than expected.
We realize that a postponement can be baffling, yet have confidence that we are doing all that we can to ensure your food shows up on schedule.
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To include uncommon directions, select a menu thing, and utilize the special instructions confine the Preferences segment. Instances of uncommon directions incorporate mentioning the sauce as an afterthought or no tomatoes.
If it's not too much trouble note that eateries will most likely be unable to oblige certain exceptional guidelines. In these cases, the café may not satisfy your solicitation.
Some uncommon directions will acquire extra charges. Given the situation that there are extra charges, TuckEat will overhaul the request add up to, and send you a refreshed receipt.
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We apologize that the guidelines were missed while setting up your request. For the quickest goal on this issue, we suggest utilizing the TuckEat self-improvement highlight.
Remember, eateries will most likely be unable to oblige certain uncommon guidelines. In these cases, the café may not satisfy your solicitation. Likewise, some exceptional directions may acquire extra charges. In the event that there are extra charges, TuckEat will overhaul the request add up to, and send you a refreshed receipt.
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From the Orders tab, tap on your request to see its status. It will either be being affirmed, at the café, or on its approach to you. When a restaurant has consented to deliver your order, a guide will show up demonstrating their area particular to the restaurant and the delivery address.
You can contact your delivery operator straightforwardly to get the most modern status on your request. To do as such, beneath the status bar on your request, you can discover catches to call or text the restaurant/agent.
If you don't mind note that delivery operators need to remain safe and comply with the guidelines of the street. It very well may be hard for him to answer your call or instant message while driving.
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We are making a move to help restaurants with food delivery and to guarantee the wellbeing and security of our locale. As a piece of these measures, we have incidentally reached of course, and have additionally upgraded the delivery guidelines highlight to give you more control.
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We're focused on the wellbeing and prosperity of our locale. As we screen the COVID-19 circumstance, we are finding a way to guarantee the security and prosperity of clients, and the nearby organizations and networks affected.
Following Contactless Delivery
We acquainted an update with TuckEat on the web, iOS, and Android that reaches delivery to the new default setting for orders. At checkout, clients will see "Leave it at my entryway" as the default drop-off choice and can leave extra directions, for example, loft number or a particular area, to enable the TuckEat to finish the conveyance.
Ensuring our locale in case we're advised somebody is infected
At the point when we become mindful of a potential COVID case, we initially affirm the legitimacy, and if legitimate, we illuminate nearby general wellbeing authorities. Working with those authorities, we will avoid potential risks to educate individuals who have been conceivably affected.
Protecting yourself and others from the spread of COVID-19
The CDC prescribes the accompanying tips to secure yourself as well as other people:
Routinely wash your hands with cleanser and water for in any event 20 seconds for the duration of the day, particularly before eating and subsequent to setting off to the restroom, cleaning out your nose, or wheezing; if cleanser and water are inaccessible, hand sanitizer with at any rate 60% liquor is a decent other option.
Spread your hack or sniffle with a tissue and afterward toss that tissue in the rubbish. If you don't approach a tissue, hack or sniffle into your upper sleeve, never into your hands. Likewise, abstain from contacting your eyes, nose, and mouth so as to reduce your odds of becoming ill. Once more, make sure to wash your hands altogether with cleanser and water for at any rate 20 seconds in the wake of hacking or sniffling.
Social removing, specifically if you are encountering respiratory indications, for example, hacking, sniffling, or windedness, cold or influenza-like manifestations, or a fever of 100 F (37.8 C) or higher. In case you are encountering any of these side effects, you should remain at home and away from others. On the off chance that your side effects decline if you don't mind talking with your PCP.
